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POLITIQUE DE CONFIDENTIALITÉ ET DE PROTECTION DES RENSEIGNEMENTS PERSONNELS

PRIVACY POLICY AND PERSONAL INFORMATION PROTECTION


Last updated: October 2026

As part of our business-to-business (B2B) activities, FMJ Distribution Inc. (hereinafter referred to as "we," "our," or "the Seller") collects and processes certain personal information related to the representatives, employees, executives, and users of our professional clients (hereinafter referred to as "the Buyer" or "you").

This Privacy Policy (hereinafter referred to as the "Policy") describes our practices regarding the collection, use, communication, retention, and protection of your personal information, in accordance with the Act respecting the protection of personal information in the private sector (Bill 25) of Quebec and applicable federal Canadian laws.

1. PERSONAL INFORMATION COLLECTED

Since we operate in a B2B context, we limit the collection to information necessary to manage the business relationship and process orders for physical goods. We collect, in particular:

  • Professional identification data: First name, last name, title or position within the company.
  • Professional contact information: Corporate email address, professional phone number, company delivery address, billing address.
  • Login information: Username and encrypted password for access to the customer account on the Site.
  • Financial and payment data: Information related to credit cards or bank details (please note that these transactions are processed securely by PCI-DSS certified third-party payment gateways and are not stored on our servers).
  • Browsing data: IP address, browser type, pages viewed on our Site, through cookies (cookies).

2. PURPOSES OF PROCESSING (WHY WE COLLECT THEM)

We use your professional information solely for the following legitimate purposes:

  • To create, manage, and secure the Buyer’s profile or business account.
  • To process, ship, deliver, and invoice orders for physical goods.
  • To communicate with you regarding order tracking, delivery, or customer service requests.
  • To ensure the security of our website and prevent commercial fraud.
  • To comply with our legal, tax, and accounting obligations in Quebec and Canada.
  • To send you commercial communications or updates about our Products, if you have consented (you can unsubscribe at any time).

3. CONSENT AND SETTINGS

By browsing our Site, creating a customer account, or placing an order, you consent to the collection and processing of your personal information in accordance with this Policy.

Upon your first visit, a consent banner also allows you to accept or refuse the placement of cookies (cookies) not essential for analysis purposes.

4. COMMUNICATION TO THIRD PARTIES

We do not sell, trade, or rent your personal information to third parties. We only share the data strictly necessary with our service providers and subcontractors for the execution of the purposes described above, including:

  • The carriers and logistics services for the shipping and delivery of physical goods.
  • The secure payment processing gateways.
  • Our IT infrastructure and web hosting providers.These third parties are bound by strict confidentiality agreements and may only use your data according to our instructions and for no other purpose.


5. TRANSFER OUTSIDE QUEBEC

Your personal information is primarily hosted and processed in Canada. However, as part of our IT infrastructure or future expansion of our services in the rest of Canada, some data may be stored or processed by service providers located outside of Quebec. We ensure that these transfers are subject to privacy impact assessments (PIAs) and have adequate protection.

6. DATA RETENTION AND SECURITY

Security :

We implement reasonable physical, technical, and administrative security measures (e.g., SSL/TLS encryption protocols, restricted access) to protect your data against unauthorized access, loss, or destruction.

  • Security: We implement reasonable physical, technical, and administrative security measures (e.g., SSL/TLS encryption protocols, restricted access) to protect your data against unauthorized access, loss, or destruction.
  • Retention period: We retain personal information only for the time necessary to achieve the purposes for which it was collected, or to comply with legal retention requirements (including tax-related ones, which often impose a retention period of 6 or 7 years for billing data).

7. YOUR RIGHTS (ACCESS, RECTIFICATION, AND WITHDRAWAL)

Under Law 25, individuals have the following rights regarding their personal information:

  • The right to access the information we hold about them.
  • The right to request the rectification of inaccurate, incomplete, or outdated information.
  • The right to withdraw their consent to the use or disclosure of their information (which may limit our ability to fulfill future orders).
  • The right to data portability in a structured technological format.

8. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

To exercise your rights, ask a question, or file a complaint regarding the management of your data, you must contact our Personal Information Protection Officer:

  • Title: Personal Information Protection Officer
  • Company: Distribution FMJ Inc.
  • Email address: jsladouceur@distributionfmj.ca
  • Mailing address: 10-A, Principale Street, Coteau-du-Lac, Quebec, J0P 1B0

We commit to responding to any written request within a maximum of thirty (30) days following its receipt.